I knew you would come for my rescue - Part 1 of 3

After a very intense engagement with Germans, a soldier asked permission from his officer to go into no-man's land to bring back the body of his partner in World War II.

The officer tried to reason with the man and said, 'Look he is dead. What is the good of risking your life to bring back the dead body?'. However, the soldier was adamant and persistent and so in the end the officer gave in. He ordered the company to lay down covering fire while the soldier went out to the body of his friend. A few minutes later, he returned unharmed, with the body of his friend. The officer asked him,
'So was that worth risking your life? To get back a dead man?'

The soldier replied, 'Yes Sir. It was worth it because when I reached him, he was still alive and said to me', I knew you would come for my rescue.' He was waiting for me and he died in my arms. Yes Sir, it was worth it.'

Faith in a team starts where logic ends. It is not the process, a norm or a standard best practice. The aim of successful high performing organisations is to inculcate innate faith amongst and around the team members. 

It is the power of faith in the team and a positive culture of responsibility that members go out of their way for the greater good. 

Consider this scenario in the workplace in a service oriented environment that requires a rotating role of the "Build Monkey" (on a weekly ). The purpose of the role is to have a single ringable neck who takes ownership of critical issues throughout the week, based on the service level agreement (SLA).

The normal SLA process is generally in place where build failures trigger escalation to the next level based on the duration of delay. "Build Monkey's" role is that of a firefighter. However - in critically complex challenges, the subject matter expertise is required from within or outside the team.

In such scenarios, the team members voluntarily get together and go out of their way to resolve the issue together. At this point - it does not matter whether the contractual hours are exceeding, over-time will be paid or not - it is just a pure faith based relationship that drives the passion to deliver together.

In essence - higher performance is not achieved through processes, procedures or practices - it is purely a culture driven and principles based outcome.

While there is no silver bullet to solve all challenges in every scenario, according to my experience - introducing agility driven collaboration at multiple levels is one of the most effective ways of developing such a culture. As an outcome, team members feel the confidence that they will not be left alone in the battlefield. In the back of their mind, each team member shares a feeling. The sense that,
'I know  you would come for my rescue'.

1 comment:

Thank you very much for the insights and suggestions.

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